Your Privacy

Your privacy is important to us.

We use the information you provide about yourself only to complete orders.
We use return email addresses to answer the email we receive for tech support, customer service, email updates and to send registered users their password information.
We never use or share personally identifiable information you provided us online in ways unrelated to the ones described.

We do not share any of your information with outside parties.

It has come to our attention that our domain name and e-mail addresses may have recently been appropriated by sinister and unknown persons who have used them to "spoof" spam e-mail. Spoofing means doctoring the header information on the e-mail message to make it appear to come from somewhere other than the true source. Unfortunately, this is extremely easy to do, and there is currently no truely effective defense against it.

Our policy: Please rest assured that Poly Clay Play respects your privacy. We never send unsolicited bulk e-mail of any kind. If you have received e-mail which appears to come from this domain and...

1. you have not provided us with your e-mail address (by filling out a form on our website, or by sending e-mail to an address at polyclayplay.com, for example), or...
2. if the message does not pertain to our lines of business (which include Polymer Clay and related products and projects), or...
3. if the "from" address is composed of random characters rather than a name (such as Trish or Poly Clay Play)...

then the message did not originate from us.

Caution! If you have received spoofed e-mail, do not open any attachments to it, as they are highly likely to contain a computer virus. Assurances within the message that said attachments have been checked by an anti-virus program are lies. We suggest that you verify the signature before opening the attachment.

We believe in the Internet as an open and self-policing community. Such a community requires its members to act in a responsible manner. Our blood boils when we think of the cowardly and malicious individuals who are spoiling this community for the rest of us. If you spam, shame on you! If you know a spammer, please try to talk sense to them or, if that fails, report the spammer to the proper authorities.

That said, an open community also requires that its members take appropriate precautions to protect themselves against abuse. We highly recommend that you learn as much as possible about the issues involved in privacy and safety on the Internet. To this end we have included a number of links to help you to educate yourself. More about the problem... If an e-mail address or domain name is findable on the web, it can be harvested and used by "black hats." We have taken what precautions we can to make harvesting this information more difficult, but it is still possible.

While the spoofed headers of an e-mail message can be separated from the real ones and the real header can be traced, spammers change IP addresses frequently, so following spam back to the source generally leads to a dead end.

It might be possible to impose a system on the Internet which would end this type of abuse by registering and tracking every piece of hardware connected to the network, and indeed, such plans are in the works. However, we believe that this type of plan will curtail the freedoms of honest folks, lead to institutional abuse, and fail to effectively control the problem. Criminals will always find a way to circumvent new obstacles to their intent.